Web Service Survey
To help us improve customer service, we are requesting that you take a few minutes to complete the following survey.
Please rate the following features and functions in terms of being user friendly:
1 Not Good
3 Okay
5 Very Good

Assessment Search
1. Do you like the pages?
1 2 3 4 5
2. Were they easy to navigate?
1 2 3 4 5
3. Were they helpful?
1 2 3 4 5
4. Could you find what you were looking for?
1 2 3 4 5
5. Were you able to search residential property information based on P.I.N.
1 2 3 4 5
6. Were you able to review property tax assessment and other property information/history on the queries returned
1 2 3 4 5
7. Were you able to check property pictures
1 2 3 4 5

Interactive Mapping
1. Do you like the pages?
1 2 3 4 5
2. Were they helpful?
1 2 3 4 5
3. Was it easy to navigate?
1 2 3 4 5
4. Could you find what you were looking for?
1 2 3 4 5
5.

Were you able to locate parcel in question by provided search utilities
1 2 3 4 5
6. Were you able to navigate Mapping interface with provided tools
1 2 3 4 5
7. Were you able to conduct comparable searches
1 2 3 4 5
8. Usefulness of geographic data displayed
1 2 3 4 5
9. Overall usability of mapping interface
1 2 3 4 5

Exemption Information
1. Do you like the pages?
1 2 3 4 5
2. Were they helpful?
1 2 3 4 5
3. Were they easy to navigate?
1 2 3 4 5
4. Could you find what you were looking for?
1 2 3 4 5
5. Clarity in understanding all possible exemptions and key qualifications
1 2 3 4 5
6. Access to Homeowner’s Exemption information
1 2 3 4 5
7. Access to Senior Citizen Exemption information
1 2 3 4 5
8. Access to Senior Assessment Freeze Exemption information
1 2 3 4 5
9. Were you able to file and check the status of an exemption online
1 2 3 4 5

Filing Information
1. Was it helpful?
1 2 3 4 5
2. Could you find what you were looking for?
1 2 3 4 5
3. Was it easy to navigate?
1 2 3 4 5
4. Were you able to locate appropriate appeal forms and fill out online or print
1 2 3 4 5
5. Were you able to determine appropriate appeal filing dates and township information
1 2 3 4 5
6. Were you able to file Online Residential Assessment Appeal
1 2 3 4 5
7. Were you able to to Track Your Assessment Appeal
1 2 3 4 5

Overall
1. From an online perspective, would you say that this year the Cook County Assessor' Office is in touch with your needs as a taxpayer
more than it has been in previous years
less than it has been in previous years
unchanged from previous years
2. Ease in conducting searches for information
1 2 3 4 5
3. What features and functions would you like to see on cookcountyassessor.com that will improve its overall value to you as a taxpayer or representative?
4. If you could change one thing about cookcountyassessor.com , what would it be and why?
5.
On a scale of 1 to 5, 1 being the worst, and 5 being the best, how would you rate the Cook County Assessor's Office's Website overall.
   1   2 3    4 5
Please